Quality Auditing

Consulting

Live Hope (HM) offers a comprehensive suite of services to charities, Community Interest Companies (CICs), housing associations, and private landlords, focusing on both qualitative and quantitative aspects of quality auditing and business analysis. These services are designed to provide a thorough assessment of property portfolios, ensuring that clients can optimise their performance, enhance compliance, and plan for the future effectively. Here's an expanded overview of our offerings:

1. Performance Evaluation:

Qualitative Analysis: Live Hope (HM) conducts in-depth qualitative assessments of property portfolios, evaluating the overall condition, tenant satisfaction, and operational efficiency. This includes tenant feedback, property inspections, and service quality assessments.

Quantitative Analysis: We employ data-driven approaches to assess key performance indicators (KPIs) and quantitative metrics. This involves analysing rent collection rates, occupancy levels, maintenance response times, and financial performance, providing a clear picture of portfolio performance.

2. Statutory Compliance Assessment:

Compliance Percentage Evaluation: Our team meticulously reviews and assesses compliance with statutory regulations and standards. We provide clients with a clear understanding of their compliance percentages, ensuring they meet legal obligations related to housing, safety, and accessibility.

Fire Safety Data Analysis: We collect and analyse fire safety data points, ensuring that properties adhere to fire safety regulations and guidelines. Our assessments encompass fire alarm systems, evacuation plans, and safety equipment.

3. Health and Safety Oversight:

Overdue Health and Safety Actions: Live Hope (HM) identifies and tracks overdue health and safety actions, providing clients with timely updates on outstanding tasks and necessary corrective measures.

Health and Safety Law Updates: We stay abreast of the latest health and safety laws and regulations, ensuring that our clients are well-informed and compliant with evolving legal requirements.

4. Tenant-Focused Metrics:

Tenant Satisfaction Surveys: We facilitate tenant satisfaction surveys to gauge the level of tenant contentment and gather feedback on property conditions and services. This insight helps identify areas for improvement.

5. Horizon Scanning:

Trend Analysis: We engage in horizon scanning to anticipate emerging trends and challenges within the housing sector. By staying ahead of industry developments, clients can adapt their strategies and policies proactively.

6. Asset Life Cycle Planning:

Asset Management: Live Hope (HM) assists clients in developing asset life cycle plans. We provide guidance on property maintenance, renovations, and upgrades to optimise asset value and longevity.

Our services are designed to empower our clients with the knowledge and data needed to make informed decisions, enhance portfolio performance, and ensure compliance with regulations. We take a holistic approach to quality auditing and business analysis, recognizing that a well-rounded assessment is essential for long-term success in the housing sector. With Live Hope (HM) as a trusted partner, organisations can effectively manage their property portfolios, drive improvements, and plan for a future that aligns with their goals and values.